Georgia Power: Customer Repayment Options.

Posted By: Scott Skinner Business News ,

Many of our customers and community members have been impacted financially by the COVID-19 pandemic.
We are making every effort to notify our customers ahead of any changes that could potentially impact
service. Our temporary suspension of customer disconnects has been extended to July 15 as a means of relief
for customers amid the pandemic. After July 15, normal business operations will resume, and our
disconnection policy will be reinstated.

Repayment Options..
To help customers avoid disruption of service, we are providing repayment options. When assisting customers
in your community, please let them know that they may be eligible for an Installment Payment Plan allowing
them to pay off their outstanding balance over a 6-month timeframe – October 2020 through March 2021 with
no late payment charges.

Georgia Power customers can sign up for a special payment plan at, by
logging onto My Account on, or by calling 1-888-660-5890.
Additionally, customers have the following repayment options:
• Residential customers, where eligible, can transition to PrePay
• PrePay customers can:
o Add funds to achieve positive dollars
o Transfer negative balances to PrePay Deferred

"We recognize that our customers across the state have endured an extraordinary burden due to the COVID-
19 pandemic," said Kevin Kastner, Georgia Power vice president of Customer Service. "We appreciate the

support of the Georgia Public Service Commission as we work to help our customers navigate through these
unprecedented times."
Georgia Power customers can sign up for a special payment plan at, by
logging onto My Account on, or by calling 1-888-660-5890.
Relief on summer bills
On June 1, Georgia Power announced that the typical residential customer using 1,000 kilowatt-hours will
receive an $11.29 credit on their June Georgia Power bill. This reflects implementation of a one-time $51.5
million credit for customers, approved by the Georgia Public Service Commission (PSC).
The PSC also recently approved Georgia Power's plan to reduce its fuel rates by 17.2 percent and total billings
by approximately $740 million over a two-year period. The implementation of a special interim reduction will
provide customers additional relief during the COVID-19 pandemic through even lower fuel rates over the
upcoming summer months. The lower fuel rate and special interim reduction will lower the total bill of a typical
residential customer using an average of 1,000 kilowatt-hours by a total of $10.26 per month from June
through September 2020.
Energy Assistance Programs
Georgia Power partners with nonprofits, community and faith-based organizations to offer assistance
programs to those in need. These programs include:
• Georgia Power's Senior Citizen Discount – Georgia Power customers 65 years of age or older who
meet the income requirements for eligibility can receive up to $24 a month off their bill.
• Low-Income Home Energy Assistance Program (LIHEAP) – Georgia Power supports the Division
of Family & Children Services to help qualifying, low-income households pay their home energy bills.
• The Salvation Army's Project SHARE – Established in partnership with The Salvation Army,
Georgia Power customers can provide assistance to residents in the same community for expenses,
such as utility bills, housing, food and medical necessities. Visit for more information.